[rt-users] Not recieving email notifications

Benjamin Boksa b.boksa at sidebysite.de
Sun Dec 29 08:38:14 EST 2002


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Hi Ron,

what about the logs of your MTA? Have you looked up the sendmail stuff 
in config.pm? Just some quick guesses...

Regards and a happy new year to you as well,

Benne


Am Sonntag, 29.12.02, um 14:05 Uhr (Europe/Berlin) schrieb Ron Gidron:

> 10'x Benne,
>
> I have read the entire manual, but I am not sure I can find the answer 
> to my question there.
> my problem is that I installed RT and I am not getting the auto reply 
> email that I was expecting (although by default my queue does define 
> an autoreplyOnTicketCreate with Auto reply template..) and I am not 
> sure where things get stuck, wither RT is even trying to send the 
> email or not, my rt logs are empty.. (I am using sendmail on a linux 
> mandrake 9.0 with, RT uses apache_mod_perl)
> just as a reminder, the email I am sending (for example to 
> support at example.com) is getting to the system and I can see the new 
> ticket but I do not get the reply Email...
>
> Regards and a happy new year,
> Ron.
>
> Benjamin Boksa wrote:
>
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>> Hi.
>>
>>> where so I start looking?
>>
>>
>> http://fsck.com/rtfm/article.html?id=4#23 might be a good place.
>>
>> Regards,
>>
>> Benne
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>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>> Have you read the FAQ? The RT FAQ Manager lives at 
>> http://fsck.com/rtfm
>>
>>
>
> -- 
> Best Regards,
> Ron Gidron.
> Customer Support Manager - SHUNRA Ltd.
> mailto: ron.gidron at shunra.com
> Phone: +972 9 7643750
> Mobile: +972 54 792469
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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