[rt-users] Changes to system

[Chris Mason]

We are implementing RT for handling booking enquiries and general
enquiries from tourists.

Can we change status item from "Resolved" to "Booked" as resolved has no
relevance to our needs?

I'd love to be able to set a start number for tickets, I don't like
starting at "#1", obviously I can do it in the database but it would be
a neat provision in the setup.



Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
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