[rt-users] rtname Change.. help!

[Eric Horne]

All-

   Ok, so I thought I was smart. When I originally setup WebRT, I gave 
it a rather long "rtname". I (and others) find the long name annoying. 
So I have an opportunity right now (there are only a few outstanding 
requests) to change the rtname, and so I did. Inspite of the warnings 
not to do so..

   Well, now I can't update any tickets. When I attempt to do so by 
submitting the update, it comes back and states "No ticket specified" as 
an "RT Error". So I changed it back, restarted the apache server, 
restarted my Mozilla session, and still can't update any tickets (same 
problem).

   I looked and looked in the database for references to the name, but 
didn't see anything obvious.

   What did I break?? Can anyone help me out here? How can I somewhat 
safely change the rtname of my WebRT server, and how can I recover from 
the obviously wrong way that I did?

   Thanks!

-Eric