[rt-users] Bounce messages create tickets

[rt-for-chris at db.lm.com]

> One thing you could do is to put a nice procmail rule in between your
> MTA and the rt-mailgate. I appreciate and understand the challenge of
> RT handling bounces, but my philosophy on issues like this is to let
> the software that has been written to address this problem...  address
> this problem. That's opposed to RT being extended to handle it.

I'll second that -- I've been using procmail for preventing spam/mail
loops for years.  My organization has been using RT since about
1997-1998 and we've been using procmail with it ever since.

procmail also gives you a lot more flexibility to deny spam/mail loops
based on things other than the From address, of course...

-Chris Tracy
 (Telerama Internet -/- System & Network Administrator -/- www.telerama.com)

On Tue, 29 Jan 2002, Matt Disney wrote:

>
> Also, having RT requests pass through a procmail rule isn't too
> complicated a solution, either. You just have to make sure your rule is
> good. :-)
>
> Matt
>
> "Yan Fitterer" writes:
> >I didn't have a mail storm (this time - but had a rather nasty one a few month
> >s ago where
> >the filesystem ran out of space...), merely a bewildered postmaster that found
> > himself in
> >a ticket he didn't really want!
> >
> >The problem could potentially be painfull if we had loads of requests coming f
> >rom outside
> >addresses, which we don't. But I would still like to be able to set RT to reco
> >gnise
> >bounce messages, and treat them accordingly.
> >
> >Yan
> >
> >
> >
> >----  On 29 Jan 2002, at 7:46, matthew zeier wrote:  ----
> >
> >> I had this happen to me and within minutes had 50 new tickets.  My only fix
> >> was change the rt incoming mail alias to myself for a bit.
> >>
> >> Perhaps a throttle feature is needed?  More than x tickets in y seconds,
> >> stop processing and email administrator ?
> >>
> >> ----- Original Message -----
> >> From: "Yan Fitterer" <y.fitterer at ram.ac.uk>
> >> To: <rt-users at lists.fsck.com>
> >> Sent: Tuesday, January 29, 2002 1:44 AM
> >> Subject: [rt-users] Bounce messages create tickets
> >>
> >>
> >> > Hi all,
> >> >
> >> > Just encountered a bit of an annoying behaviour:
> >> >
> >> > 1) A user sends a new request
> >> > 2) RT sends an auto-responder
> >> > 3) Autoresponder bounces (mailbox full for ex.)
> >> > 4) Autoresponder is seen as a new request
> >> > 5) Postmaster of some remote gateway gets autoresponder on ticket creation
> >> >
> >> > Has anybody had that problem before? If yes, is there a known fix?
> >> >
> >> > Really what would be best to do, would be to identify "bounce" messages
> >> (the MAIL FROM in
> >> > the eveloppe is blank in those), and treat them appropriately.
> >> >
> >> > Any other bright ideas on this one?
> >> >
> >> > Thanks
> >> > Yan
> >> > --
> >> > Yan Fitterer
> >> > IT Manager, Royal Academy of Music
> >> > E-mail : y.fitterer at ram.ac.uk
> >> > Marylebone Rd, London, NW1 5HT
> >> > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> >> >
> >> >
> >> >
> >> > _______________________________________________
> >> > rt-users mailing list
> >> > rt-users at lists.fsck.com
> >> > http://lists.fsck.com/mailman/listinfo/rt-users
> >> >
> >>
> >
> >
> >--
> >Yan Fitterer
> >IT Manager, Royal Academy of Music
> >E-mail : y.fitterer at ram.ac.uk
> >Marylebone Rd, London, NW1 5HT
> >Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> >
> >
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
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