[rt-users] Somewhat urgent help required.

[Dane Rapaport]

As a matter of some urgency, I REALLY need to configure RT to be able to
display the priority
in the main or "Home" window.

That is to say, the Home window should ideally appear somewhat like
this:

25 Highest Priority Tickets I Own...

             #Subject                                        Queue
Status     Priority
 2948   rt not displaying priority              jobs
open            4                   [Update]


Any advice on how to do this would be GREATLY appreciated.

I was hoping it could be done by adding something into the weboptions
hash in the config.pm file.
Something like this:

{ Header => 'PriorityDisplay',
         TicketAttribute => 'PriorityAsInt'
#or perhaps PriorityAsString...the Tickets table describes it as an
int(11)
         }

This is, as a some of you would know, very similar to the way one would
add the DateDue
to the default display. (or so I have seen from the FAQ at any rate)

I would just like someone to tell me if
a) this is the correct way to do it
b) if the change I suggested will bring about the result I am looking
for
c) the syntax is correct?
d) i should be doing it some other way??

Thanks in advance

Dane


--
Dane Rapaport
Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
www.animallogic.com
p: +61 2 9383 4964
m:  0414 735 922