[rt-users] RE: PROCMAIL

[Bruce Campbell]

On Mon, 4 Feb 2002, George Warnagiris wrote:

> disclaimer before it hits RT.  I have created a procmail recipe that uses
> perl to strip the unwanted text.  I though this should be invoked in the
> aliases file like this:
>
> helpdeskus: "| procmail /etc/.procmailrc | /opt/rt2/bin/rt-mailgate --queue
> helpdeskus --action correspond"
>
> It, unfortunately, sends a blank, header-less, body-less email to RT.  I'm
> not sure what I'm doing wrong here.  I thought you may be able to suggest a

You would be better off invoking rt-mailgate from within the procmailrc.
I do my mail delivery to RT via:

aliases file:
	# Run rt2 as the rt2 user, not as root.
	test-rt2:           "| /usr/bin/procmail -m /etc/procmailrcs/rt2-test"

/etc/procmailrcs/rt2-test:

	# This file MUST be owned by the rt2 user.  See '-m' description
	# in the procmail man page.
	HOME=/home/rt2
	INCLUDERC=$HOME/.procmailrc-test

	# are we still here after including?  Dump it to someone
	:0
	! joe_bloggs at example.com

( The above two snippets gets procmail running, as the rt2 user, a
  procmail file for the specific queue.  I really really dislike relying
  on setuid stuff. )

/home/rt2/.procmailrc-test

	# This file does any filtering/mail manipulations/etc before
	# calling rt-mailgate.

	HOME=/home/rt2
	LOGFILE=log/procmail.log
	VERBOSE=no

	# Go away you naughty annoying spammer
	:0
	* ^From:.*badguy at example.com
	/dev/null

	# Place mailfiltering here
	:0 f
	| /home/rt2/bin/my_custom_filter_program

	# Accept the mail into mailgate.  We { } enclose it incase we want
	# a last-ditch filter.
	:0
	{
	  # Use a lockfile to ensure only one rt-mailgate process.
	  :0 :.procmail.lock
	  | /home/rt2/bin/rt-mailgate --queue TEST --action correspond

	  # Something went wrong.  Dump it to someone
	  :0e
	  ! joe.bloggs at example.com
	}

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations