[rt-users] Automatic messages

mitch at netline.com mitch at netline.com
Wed Feb 6 16:56:44 EST 2002


I'm using RT/2.0.12-pre3 and have noticed some odd behavior that I'm
hoping can be explained.

I created a new template called ResolvedVerbose which we us to provide
a more verbose notification when a ticket has been resolved.  The
Scrip is set as:

   OnResolve NotifyRequestors with template ResolvedVerbose 

What is a bit odd... is that if I simply go to the ticket and change
the status from open to resolved, the message goes out fine; however,
if I use the "Resolve" link, the message is never sent.

Had I put comments in, that would make more sense, but it also does
this if I don't put any comments what so ever.

do svidaniya,


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