[rt-users] Re: Purpose of keywords

Tom Hukins tom at eborcom.com
Mon Feb 4 06:25:07 EST 2002

On Mon, Feb 04, 2002 at 05:45:25PM +0800, francisv at dagupan.com wrote:
> What's the purpose of the keywords in RT?

This question was answered on the list just over a week ago:

> Will the software catch keywords from e-mails sent to a support
> address and allow it to be routed to different support groups
> depending on the keyword match?

This isn't what keywords do.  You could probably write a Scrip that
examines the content of new tickets and allocates them according to
certain rules.


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