[rt-users] Purpose of keywords

francisv at dagupan.com francisv at dagupan.com
Mon Feb 4 04:45:25 EST 2002


What's the purpose of the keywords in RT? Will the software catch keywords
from e-mails sent to a support address and allow it to be routed to
different support groups depending on the keyword match?

 francis a. vidal [bitstop network services] | http://www.dagupan.com
 streaming media + web hosting               | http://www.keystone.ph
 v(02)330-2871,(02)330-2872; f(02)330-2873   | http://www.kuro.ph 

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