[rt-users] Keywords on Queuelisting

Joern Albert j.albert at gom.com
Fri Feb 8 07:41:59 EST 2002


keyword have become an important part of my RT System, and everybody in
my Compay is asking if there is a way of displaying the keywords (or at
least some) in the queue listings.

I tried to use something like this:

       { Header => $KeywordSelect->Name ,
	 KeywordObj => $KeywordSelect->KeywordObj

but this has no TicketAttribute, and does't work.

Are there any TicketAttributes or Objects that I can use for this?

I know that the listing.html for the search page can select and filter
keywords, so there should be a possibilty. I have no experience with
perl and went through the code, without seeing the right way to
implement it in the queue listing preferences of config.pm.

I read this Mailinglist quite a time, and saw some people asking nearly
the same, but answers are rare and have not been useful.
Is there anybody who has worked on using keywords as I want, or is there
no solution jet?

Joern Albert

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