[rt-users] Priority based on keywords?

RT2 Troubles rt2trouble at morben.ca
Fri Feb 8 14:12:56 EST 2002

I swear this was just discussed but I cannot find the thread in any of my 

I don't want to confuse two different features. I want priority assigned or 
added to tickets based on criteria like who the requester is and the contents 
of the request. I could just use a procmail filter to dump urgent mail into 
an "urgent" queue, but that's going to require another Queue and will be a 
bit of a mess. 

Anyone have experience or insight into this?


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