[rt-users] Priority based on keywords?

[RT2 Troubles]

I swear this was just discussed but I cannot find the thread in any of my 
searches..

I don't want to confuse two different features. I want priority assigned or 
added to tickets based on criteria like who the requester is and the contents 
of the request. I could just use a procmail filter to dump urgent mail into 
an "urgent" queue, but that's going to require another Queue and will be a 
bit of a mess. 

Anyone have experience or insight into this?

Thanks!