[rt-users] What "Config" button? (new install)

[Jeff Blaine]

George, thanks for the reply on this Friday afternoon.

I must have missed that step, but...

% ./rtadmin --user root --password=SOMEPASSWORD
Couldn't load from the users database.
Can't call method "fetchrow" on an undefined value at /afs/rcf/apps/RT/sun4x_57/support/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 355.
%

Looks like after 14 hours I'm not quite anywhere near a working RT install
and have a new problem to track down.

Anyone have any idea what this one means?

On Fri, 8 Feb 2002, George Warnagiris wrote:
> Try logging in to the web interface as root using the password you supplied
> during the initial configuration.
> 
> George
> 
> -----Original Message-----
> From:	Jeff Blaine [mailto:jblaine at linus.mitre.org]
> Sent:	Friday, February 08, 2002 3:46 PM
> To:	rt-users at lists.fsck.com
> Subject:	[rt-users] What "Config" button? (new install)
> 
> Okay, I've _FINALLY_ got this running to the point where Apache runs and
> I can see the "front" RT page.  WHEW.
> 
> The Installation Guide states:
> 
>     Create your users 
> 
>     In its default configuration, RT uses an internal users database to
>     keep track of who can access RT and who has what rights within the
> system. 
> 
>     One of your first tasks should be to create users for anyone who will
>     need to work with tickets within RT. 
> 
>     With the web interface, click on "Config" then "Users" then "Add new
>     user". When creating new users, be sure to fill in: 
> 
> I see no 'Config' to click.  I see "Username:" and "Password:"
> 
> So I returned to the source code README:
> 
>     THE CLI
>     -------
>             Binaries for the CLI are located in rt/bin
>             You've got:
> 
>                     "rt" (manipulate or display requests)
>                     "rtadmin" (modify queues, users and acls)
> 
>             Both of these programs take --help as an option.
> 
> So I try rtadmin:
> 
>     % ./rtadmin --help
>     No RT user found. Please consult your RT administrator.
> 
> Here's what rtadmin reports with 3 new lines of debugging code:
> 
>     % ./rtadmin --help
>     CLI.pm GetCurrentUser() GECOS: jblaine
>     CLI.pm GetCurrentUser() ID: RT::CurrentUser=HASH(0x4c99d8)->Id
>     Back in rtadmin ID: RT::CurrentUser=HASH(0x4c99d8)
>     No RT user found. Please consult your RT administrator.
> 
> Could someone please tell me how to take this next configuration step?
> 
> 
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