[rt-users] What "Config" button? (new install)

[Ferguson, Kevin]

Jeff,

You forgot the '=' between the --user switch and its value.

-kevin


> -----Original Message-----
> From: Jeff Blaine [mailto:jblaine at linus.mitre.org]
> Sent: Friday, February 08, 2002 3:10 PM
> To: George Warnagiris
> Cc: rt-users at lists.fsck.com
> Subject: RE: [rt-users] What "Config" button? (new install)
> 
> 
> George, thanks for the reply on this Friday afternoon.
> 
> I must have missed that step, but...
> 
> % ./rtadmin --user root --password=SOMEPASSWORD
> Couldn't load from the users database.
> Can't call method "fetchrow" on an undefined value at 
> /afs/rcf/apps/RT/sun4x_57/support/lib/perl5/site_perl/5.6.1/DB
> Ix/SearchBuilder/Handle.pm line 355.
> %
> 
> Looks like after 14 hours I'm not quite anywhere near a 
> working RT install
> and have a new problem to track down.
> 
> Anyone have any idea what this one means?
> 
> On Fri, 8 Feb 2002, George Warnagiris wrote:
> > Try logging in to the web interface as root using the 
> password you supplied
> > during the initial configuration.
> > 
> > George
> > 
> > -----Original Message-----
> > From:	Jeff Blaine [mailto:jblaine at linus.mitre.org]
> > Sent:	Friday, February 08, 2002 3:46 PM
> > To:	rt-users at lists.fsck.com
> > Subject:	[rt-users] What "Config" button? (new install)
> > 
> > Okay, I've _FINALLY_ got this running to the point where 
> Apache runs and
> > I can see the "front" RT page.  WHEW.
> > 
> > The Installation Guide states:
> > 
> >     Create your users 
> > 
> >     In its default configuration, RT uses an internal users 
> database to
> >     keep track of who can access RT and who has what rights 
> within the
> > system. 
> > 
> >     One of your first tasks should be to create users for 
> anyone who will
> >     need to work with tickets within RT. 
> > 
> >     With the web interface, click on "Config" then "Users" 
> then "Add new
> >     user". When creating new users, be sure to fill in: 
> > 
> > I see no 'Config' to click.  I see "Username:" and "Password:"
> > 
> > So I returned to the source code README:
> > 
> >     THE CLI
> >     -------
> >             Binaries for the CLI are located in rt/bin
> >             You've got:
> > 
> >                     "rt" (manipulate or display requests)
> >                     "rtadmin" (modify queues, users and acls)
> > 
> >             Both of these programs take --help as an option.
> > 
> > So I try rtadmin:
> > 
> >     % ./rtadmin --help
> >     No RT user found. Please consult your RT administrator.
> > 
> > Here's what rtadmin reports with 3 new lines of debugging code:
> > 
> >     % ./rtadmin --help
> >     CLI.pm GetCurrentUser() GECOS: jblaine
> >     CLI.pm GetCurrentUser() ID: RT::CurrentUser=HASH(0x4c99d8)->Id
> >     Back in rtadmin ID: RT::CurrentUser=HASH(0x4c99d8)
> >     No RT user found. Please consult your RT administrator.
> > 
> > Could someone please tell me how to take this next 
> configuration step?
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > 
> > 
> > This email message may contain information that is confidential and
> > proprietary to Babcock & Brown or a third party.  If you are not the
> > intended recipient, please contact the sender and destroy 
> the original and
> > any copies of the original message.  Babcock & Brown takes 
> measures to
> > protect the content of its communications.  However, 
> Babcock & Brown cannot
> > guarantee that email messages will not be intercepted by 
> third parties or
> > that email messages will be free of errors or viruses.
> > 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>