[rt-users] What "Config" button? (new install)

[Jeff Blaine]

> You forgot the '=' between the --user switch and its value.

I get the same thing with the '=' in the right spot (*blush*)

% ../../2.0.11/bin/rtadmin --user=root --password=SOMEPASSWORD
Couldn't load from the users database.
Can't call method "fetchrow" on an undefined value at /afs/rcf/apps/RT/sun4x_57/support/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 355.

> > -----Original Message-----
> > From: Jeff Blaine [mailto:jblaine at linus.mitre.org]
> > Sent: Friday, February 08, 2002 3:10 PM
> > To: George Warnagiris
> > Cc: rt-users at lists.fsck.com
> > Subject: RE: [rt-users] What "Config" button? (new install)
> > 
> > 
> > George, thanks for the reply on this Friday afternoon.
> > 
> > I must have missed that step, but...
> > 
> > % ./rtadmin --user root --password=SOMEPASSWORD
> > Couldn't load from the users database.
> > Can't call method "fetchrow" on an undefined value at 
> > /afs/rcf/apps/RT/sun4x_57/support/lib/perl5/site_perl/5.6.1/DB
> > Ix/SearchBuilder/Handle.pm line 355.
> > %
> > 
> > Looks like after 14 hours I'm not quite anywhere near a 
> > working RT install
> > and have a new problem to track down.
> > 
> > Anyone have any idea what this one means?
> > 
> > On Fri, 8 Feb 2002, George Warnagiris wrote:
> > > Try logging in to the web interface as root using the 
> > password you supplied
> > > during the initial configuration.
> > > 
> > > George
> > > 
> > > -----Original Message-----
> > > From:	Jeff Blaine [mailto:jblaine at linus.mitre.org]
> > > Sent:	Friday, February 08, 2002 3:46 PM
> > > To:	rt-users at lists.fsck.com
> > > Subject:	[rt-users] What "Config" button? (new install)
> > > 
> > > Okay, I've _FINALLY_ got this running to the point where 
> > Apache runs and
> > > I can see the "front" RT page.  WHEW.
> > > 
> > > The Installation Guide states:
> > > 
> > >     Create your users 
> > > 
> > >     In its default configuration, RT uses an internal users 
> > database to
> > >     keep track of who can access RT and who has what rights 
> > within the
> > > system. 
> > > 
> > >     One of your first tasks should be to create users for 
> > anyone who will
> > >     need to work with tickets within RT. 
> > > 
> > >     With the web interface, click on "Config" then "Users" 
> > then "Add new
> > >     user". When creating new users, be sure to fill in: 
> > > 
> > > I see no 'Config' to click.  I see "Username:" and "Password:"
> > > 
> > > So I returned to the source code README:
> > > 
> > >     THE CLI
> > >     -------
> > >             Binaries for the CLI are located in rt/bin
> > >             You've got:
> > > 
> > >                     "rt" (manipulate or display requests)
> > >                     "rtadmin" (modify queues, users and acls)
> > > 
> > >             Both of these programs take --help as an option.
> > > 
> > > So I try rtadmin:
> > > 
> > >     % ./rtadmin --help
> > >     No RT user found. Please consult your RT administrator.
> > > 
> > > Here's what rtadmin reports with 3 new lines of debugging code:
> > > 
> > >     % ./rtadmin --help
> > >     CLI.pm GetCurrentUser() GECOS: jblaine
> > >     CLI.pm GetCurrentUser() ID: RT::CurrentUser=HASH(0x4c99d8)->Id
> > >     Back in rtadmin ID: RT::CurrentUser=HASH(0x4c99d8)
> > >     No RT user found. Please consult your RT administrator.
> > > 
> > > Could someone please tell me how to take this next 
> > configuration step?
> > > 
> > > 
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> > > 
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