[rt-users] Subject wrong - breaking RT 'threading'

George Warnagiris gwarnagiris at babcockbrown.com
Mon Feb 11 11:24:45 EST 2002


Did you stop and start Apache after you made the change to the config file??


-----Original Message-----
From:	Bruce Campbell [mailto:bruce_campbell at ripe.net]
Sent:	Monday, February 11, 2002 10:53 AM
To:	Dave Ewart
Cc:	rt-users at lists.fsck.com
Subject:	Re: [rt-users] Subject wrong - breaking RT 'threading'

On Mon, 11 Feb 2002, Dave Ewart wrote:

> I have setup the "rtname" to be "Req", so that the subjects to emails
> appear as, e.g. "[Req #120]"  (I wanted it to be a very short string!)
> However, whenever replies or 'resolves' are sent to the Requestor
> through the web interface, the subject is
> "[rt.fully-qualified.domain.name #120]" and this breaks recognition of
> the ticket when a subsequent reply is received back from the Requestor.

Is it literally 'fully-qualified.domain.name', or something that you've
changed for asking for help?  Either way, make sure that that particular
string does not appear in your config.pm file, and that their are no other
config.pms which RT might be reading.


                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations

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