[rt-users] Re: Subject wrong - breaking RT 'threading'

[Darrin Walton]

  |+ I should add that '[Req #123]' appears as the subject to auto-create
  |+ emails, as I would expect - it's just the replies that seem to become
  |+ '[galactica.ox.icnet.uk #123]' ...

In your auto-create template, do you have it to red just like [Req
#$TicketID()] or something similar?

Also.  After you made this change, did you STOP and START apache again?