[rt-users] Customizing Create Ticket Forms

Raymaker, Dora dora.raymaker at xo.com
Mon Feb 11 21:08:15 EST 2002

I need to be able to create custom ticket forms: forms with fields that are
not available in the default ticket entry form.  For example, a drop down
that has several departments to select from, or a field for whether a ticket
solution needs to be reviewed before it's implemented.  How is this done?  I
couldn't find any information in previous discussion on this list or in the


Dora Raymaker
Sr. Technical Writer
XO Communications
Interactive Division

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