[rt-users] Customizing Create Ticket Forms

[Raymaker, Dora]

I need to be able to create custom ticket forms: forms with fields that are
not available in the default ticket entry form.  For example, a drop down
that has several departments to select from, or a field for whether a ticket
solution needs to be reviewed before it's implemented.  How is this done?  I
couldn't find any information in previous discussion on this list or in the
docs.

Thanks!

Dora Raymaker
Sr. Technical Writer
XO Communications
Interactive Division
503.972.6808