[rt-users] Customizing Create Ticket Forms

[Phil Homewood]

Raymaker, Dora wrote:
> I need to be able to create custom ticket forms: forms with fields that are
> not available in the default ticket entry form.  For example, a drop down
> that has several departments to select from, or a field for whether a ticket
> solution needs to be reviewed before it's implemented.  How is this done?  I
> couldn't find any information in previous discussion on this list or in the
> docs.

You want to read up on keywords.

http://fsck.com/rtfm/article.html?id=2#50 is probably a good place to start.