[rt-users] Need Help

Daniel F. Chief Security Engineer - danielf at supportteam.net
Fri Feb 15 11:23:39 EST 2002

Trying to install RT. I get an error on the rt_user password every time I 
install on matter what i set the passowrd to or if the user dose not exsist 
before the install. Here is the output from the install

what I am doing wrong. 


make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.18 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.48 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 1.02 ...found
Checking for CGI::Cookie 1.20 ...found
Checking for Apache::Cookie...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for FreezeThaw...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found
root at incidents:/usr/src/rt-2-0-11# make install
mkdir -p //incidents/db/rt/bin
mkdir -p //incidents/db/rt/WebRT/data
mkdir -p //incidents/db/rt/WebRT/sessiondata
mkdir -p //incidents/db/rt/etc
mkdir -p //incidents/db/rt/lib
mkdir -p //incidents/db/rt/WebRT/html
mkdir -p //incidents/db/rt/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/incidents/db/mysql' 'localhost' '' 
'root' 'rt2' create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql '//incidents/db/rt/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'"mysql"'g;\
bin/initacls.mysql '/incidents/db/mysql' 'localhost' '' 'root' '' 'rt2' 
Enter the mysql administrator's database password to create a new user for RT
Enter password:
Enter the mysql administrator's database password to nondestructively reload 
the database
Enter password:
/usr/bin/perl   tools/initdb 'mysql' '/incidents/db/mysql' 'localhost' '' 
'rt_user' 'rt2' insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user: 
'rt_user at localhost' (Using password: YES) at tools/initdb line 144
Access denied for user: 'rt_user at localhost' (Using password: YES) at 
tools/initdb line 144, <STDIN> line 1.
make: *** [initdb.rtuser] Error 255
Chief Security Engineer | Daniel Fairchild danielf at supportteam.net
Unix is like a wigwam -- no Gates, no Windows, and an Apache inside.

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