[rt-users] Hi all, installation woes

[Bruce Campbell]

On Tue, 19 Feb 2002, Gary Stainburn wrote:

> I've been having a few troubles installing RT 2.0.11 and need a little help.
> I've had a look at the list archives but they seem to stop in March 2000, so
> basically I've got a couple of questions.
>
> 1) is the list still active, or did that stop too?

It is, and I suspect you've followed an old link.  If you report which
link you've followed to Jesse, he'll fix it ;)

> 2) based on the following info, can anyone see why I get HTTP response 404
> when I try to access http://rt.ringways.co.uk  I'm using RH7.2 with latest
> updates, and the following RPM's installed:

> Error in /var/log/httpd/rt2/error_log:
> [Tue Feb 19 09:56:25 2002] [warn] [Mason] Cannot resolve file to component:
> /usr/local/rt2/WebRt/html/ (is file outside component root?)

In /usr/local/rt2/etc/config.pm, is $MasonLocalComponentRoot set to that
directory?  If it is, then you've got an odd permissions problem on that
directory (ie, the user that apache is running as can't access it)

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations