[rt-users] rtname ticket tags

justin m. clayton justincl at u.washington.edu
Tue Feb 19 16:14:07 EST 2002

I'm sorry, I'm a liar. :/

RT is still sending out the old tagline in things like the resolve
template. the it looks like the correct tagline is being accepted,
because using the old one generates a new tickets. the autoreply template
seems to reply with the correct tagline.

So, it looks like templates that have $rtname in its body read correctly,
but $rtname was also stored somewhere and hasn't been overwritten.


Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl at u.washington.edu
206/543.2523  EE/CSE 307F

On Tue, 19 Feb 2002, justin m. clayton wrote:

> Date: Tue, 19 Feb 2002 12:25:03 -0800 (PST)
> From: justin m. clayton <justincl at u.washington.edu>
> To: Greg Dickerson <greg at oreilly.com>
> Cc: RT Users Mailing List <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] rtname ticket tags
> Restarting apache fixed the tagline, but not the web page titles. hm.

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