[rt-users] No RT user found.

[Peter Bonifacio]

Jeff,
I did add the rt_user - I can access mysql and check tables etc. I cant
access RT either via the Web UI or the Command line.
Both these result in the "No RT user found. Please consult your RT
administrator." message.
Any further ideas?
Peter

-----Original Message-----
From: Jeff Jones [mailto:jeferee at hotmail.com]
Sent: Wednesday, 20 February 2002 18:10 PM
To: Peter Bonifacio; rt-users at lists.fsck.com
Subject: Re: [rt-users] No RT user found.


Did you add the rt_user to the rt2 database (eg, with mysql_setpermissions
(in the mysql RPM - I used 3.23.41-1))?
I couldn't get through the RT2 install without adding the RT user halfway
through, because install tries to connect as rt_user after creating the DB.
 
Jeff
 

----- Original Message ----- 
From: Peter Bonifacio <mailto:peter.bonifacio at logicaltech.com.au>  
To: rt-users at lists.fsck.com <mailto:rt-users at lists.fsck.com>  
Sent: Tuesday, February 19, 2002 7:29 PM
Subject: [rt-users] No RT user found.

G'Day
I have installed RT 2.0.11 on a Red Hat 7.2 box.
I have setup variables for MySql for user=rt_user and password=rt_pass.
However when I try to add users to the RT system either with:
./rtadmin --user=rt_user --password='rt_pass'
or 
./rtadmin --user=root --password=xyz
I get the following error:

No RT user found. Please consult your RT administrator.
 
So how do I add a user? Or what have I messed up?
I've looked at the lists, faq and docos and cant find  anything to help
Regards
Peter Bonifacio
 
<https://intranet.logicaltech.com.au/Livelink/livelink.exe?func=ll&objId=450
521&objAction=view> 
 

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