[rt-users] RT Statistics Package

Rich West Rich.West at wesmo.com
Wed Feb 20 23:28:59 EST 2002

Just as an FYI, the call to your site is located on line 91 of 
CallsMultiqueue.html.  :)

I hate to be another person emailing you about this, but hopefully this 
is an easy one that you have already hashed out.  The installation was 
rather easy, except I do not get the graphs at all (Apache::GD::Graph 
and others are installed).

I tried, as some have suggested, linking 
/usr/lib/perl5/site_perl/<perl_version>/Apache/GD/Graph.pm as 
<rtinstalldir>/WebRT/html/chart, and I get the following error:

Error during compilation of /usr/rt2/WebRT/html//chart:
unknown section <%20> (line 87)

	HTML::Mason::Interp::__ANON__('Error during compilation of /usr/rt2/WebRT/html//chart:^Junknown ...') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 418
	HTML::Mason::Interp::_compilation_error('HTML::Mason::Interp=HASH(0x8b1ea54)', '/usr/rt2/WebRT/html//chart', 'unknown section <%20> (line 87)^J') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 374
	HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x8b1ea54)', '//chart') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
	eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
	HTML::Mason::Request::exec('HTML::Mason::Request=HASH(0x8f3dc38)', '//chart', 'x_labels', '[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]', 'data1', '[0,0,0,0,0]', 'data2', '[0,0,0,0,0]', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 243
	HTML::Mason::Interp::exec('HTML::Mason::Interp=HASH(0x8b1ea54)', '//chart', 'x_labels', '[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]', 'data1', '[0,0,0,0,0]', 'data2', '[0,0,0,0,0]', ...) called at /usr/rt2/bin/mason_handler.fcgi line 199
	eval {...} called at /usr/rt2/bin/mason_handler.fcgi line 198

Not sure what step I missed here.. any help would be much appreciated!


Simon Cozens wrote:

>Attached is a simple statistics package for RT. I'm planning on releasing
>further versions with more complex data available in the future, but I
>think this is cool enough to release for now. Simply drop it into your
>RT HTML tree, and go to http://rt/Statistics/
>For shiny shiny graphs, you'll need the Apache::GD::Graph module installed
>as $rturl/graph but if you don't want that, just dike out all the lines which
>refer to "$url". (This will make the time-to-resolve scatter graph a bit
>useless, though.)
>Thanks to Oxford University Computing Services for letting me develop and
>distribute this.

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