[rt-users] RT Statistics Package

[Rich West]

Hrmm.. a thought just hit me.  I'm running with mod_fastcgi.. that might 
prevent the graphics from being displayed.

But, still, I would be curious to know if the steps I took should have 
been sufficient, and if the the error I listed indicated something other 
than the limitation due to the mod_fastcgi install..

Thanks!
-Rich


Rich West wrote:

> Just as an FYI, the call to your site is located on line 91 of 
> CallsMultiqueue.html.  :)
>
> I hate to be another person emailing you about this, but hopefully 
> this is an easy one that you have already hashed out.  The 
> installation was rather easy, except I do not get the graphs at all 
> (Apache::GD::Graph and others are installed).
>
> I tried, as some have suggested, linking 
> /usr/lib/perl5/site_perl/<perl_version>/Apache/GD/Graph.pm as 
> <rtinstalldir>/WebRT/html/chart, and I get the following error:
>
> Error during compilation of /usr/rt2/WebRT/html//chart:
> unknown section <%20> (line 87)
>
>     HTML::Mason::Interp::__ANON__('Error during compilation of 
> /usr/rt2/WebRT/html//chart:^Junknown ...') called at 
> /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 418
>     HTML::Mason::Interp::_compilation_error('HTML::Mason::Interp=HASH(0x8b1ea54)', 
> '/usr/rt2/WebRT/html//chart', 'unknown section <%20> (line 87)^J') 
> called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 374
>     HTML::Mason::Interp::load('HTML::Mason::Interp=HASH(0x8b1ea54)', 
> '//chart') called at 
> /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
>     eval {...} called at 
> /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 116
>     HTML::Mason::Request::exec('HTML::Mason::Request=HASH(0x8f3dc38)', 
> '//chart', 'x_labels', '[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]', 
> 'data1', '[0,0,0,0,0]', 'data2', '[0,0,0,0,0]', ...) called at 
> /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Interp.pm line 243
>     HTML::Mason::Interp::exec('HTML::Mason::Interp=HASH(0x8b1ea54)', 
> '//chart', 'x_labels', '[Thu 14,Fri 15,Mon 18,Tue 19,Wed 20]', 
> 'data1', '[0,0,0,0,0]', 'data2', '[0,0,0,0,0]', ...) called at 
> /usr/rt2/bin/mason_handler.fcgi line 199
>     eval {...} called at /usr/rt2/bin/mason_handler.fcgi line 198
>
> Not sure what step I missed here.. any help would be much appreciated!
>
> -Rich
>
> Simon Cozens wrote:
>
>> Attached is a simple statistics package for RT. I'm planning on 
>> releasing
>> further versions with more complex data available in the future, but I
>> think this is cool enough to release for now. Simply drop it into your
>> RT HTML tree, and go to http://rt/Statistics/
>>
>> For shiny shiny graphs, you'll need the Apache::GD::Graph module 
>> installed
>> as $rturl/graph but if you don't want that, just dike out all the 
>> lines which
>> refer to "$url". (This will make the time-to-resolve scatter graph a bit
>> useless, though.)
>>
>> Thanks to Oxford University Computing Services for letting me develop 
>> and
>> distribute this.
>>