[rt-users] Relationships: What Do They Mean?

[Beachey, Kendric]

> From: Jim Meyer [mailto:purp at wildbrain.com]
> 
> I'd like to check my understanding of relationships in RT tickets.
> 
> Parent/Child would seem to indicate that a parent issue 
> revealed one or
> several smaller issues. Perhaps the parent issue was divided among
> several children and closed in favor of them; perhaps it's an umbrella
> for tracking a big project.

I've been using it here as a sort of kludgy way to set up hierarchical
relationships between a task and its subtasks.

I'll have one master ticket that is really just a placeholder, containing
something like a definition of the task, and then several tickets set up as
children, each one enumerating one of the major steps in accomplishing the
main task.  I've ended up nesting several levels deep.  Kind of a poor man's
MS Project, and probably not the intended purpose, but it works for me.  :-)

--
Kendric Beachey