[rt-users] Web interface for clients

[Tom Holub]

On Tue, Feb 26, 2002 at 05:04:08PM +0800, francisv at dagupan.com wrote:
> Hi,
> 
> Is it possible to integrate RT to an existing web form where clients can
> select which issues they want to report besides using the e-mail? Here's the
> scenario:
> 
> Web form -> client selects issue, describes problem, enters e-mail & other
> contact information -> client clicks submit report -> server accepts
> request, checks for required fields -> sends e-mail to RT -> RT responds to
> client by sending back the trouble ticket

You should be able to do this with a simple web form, and something like
the formmail.pl script from Matt's Script Archive.  
<http://worldwidemart.com/scripts/formmail.shtml>

-- 
Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall