[rt-users] ENC: [spamtools] off topic - RT abuse queue

[Presciliano dos Santos Neto]

Please help.

TIA.

Presciliano

> ----- Mensagem original -----
> De:	Bob Apthorpe [SMTP:arclight at jump.net]
> Enviada em:	Terça-feira, 8 de Janeiro de 2002 11:58
> Para:	Presciliano dos Santos Neto; spamtools at lists.abuse.net
> Assunto:	Re: [spamtools] off topic - RT abuse queue
> 
> Hi,
> 
> You might also consider posting this to the RT users mailing list; 
> see http://lists.fsck.com/mailman/listinfo/rt-users for details. IIRC, 
> there are at least 2-3 other people using RT2 for abuse handling.
> 
> Some of what you're proposing may be a bit difficult unless you 
> can get abuse reporters to submit standardized reports (e.g. via a 
> web form.) From experience, I've seen reports with the spam resent 
> (no original content, no context, and only a few headers that 
> differentiate it from incoming spam), quoted, unquoted, or attached; 
> with and without full headers, wrapped and unwrapped, etc. 
> 
> Parsing abuse mail is an ambitious project; I wish you luck. 
> Automatically merging tickets by subject line should be a bit easier 
> but it's probably more difficult than you think (it's probably more 
> difficult than I think it is, anyways...)
> 
> hth,
> 
> -- Bob
> 
> On 8 Jan 2002, at 11:08, Presciliano dos Santos Neto wrote:
> 
> > Hi !
> > 
> > According to suggestions received here, I've recently installed RT to
> > organize my domain's abuse e-mail. I'd like to know about other RT
> systems
> > with the same purpose, specially regarding Keywords and customized
> Scrips.
> > Also, I'd like to:
> > 
> > - automatically merge tickets with the same SPAM subject (excluding Re:,
> > Fwd:, etc);
> > - identify the ofender IP address in the complaint's header included in
> the
> > message body, using scripts like spam.pl;
> > - automatically execute a traceroute to the ofender IP address,
> including
> > the results as a comment;
> > - automatically set a Keyword to the ticket based on the ofender IP
> address.
> > 
> > Any idea ?
> > 
> > Presciliano
> > 
>