[rt-users] New installation problem

[Sean Hussey]

Hi everyone,

I've just installed RT, and I get a server error when I try to access the 
site.  In the error logs (site error, not RT error), I get this:

[Tue Jan  8 09:57:32 2002] [error] RT Couldn't write to session directory 
'/web/mako/docs/rt2/WebRT/sessiondata'. Check that this directory's 
permissions are correct. at /web/mako/docs/rt2/bin/webmux.pl line 152.

I checked the permissions, and they were 770.  For the hell of it, I made 
them 777 (because owner and group seemed ok), and the same error appears.

When I look in sessiondata, I see these:

sean at eskimo{/web/mako/docs/rt2/WebRT}: ls -l sessiondata/
total 0
-rw-------    1 www      www             0 Jan  8 09:57 
Apache-Session-0e8474f0539e75a1ec0d7082bffbf53b.lock
sean at eskimo{/web/mako/docs/rt2/WebRT}:

(There's a bunch in there--I just pasted the one that applies to the error 
log entry above.)

So, obviously, something's writeable.  Is there a simple error somewhere 
I'm not picking up on?

Thanks very much!

Sean