[rt-users] RT_System opening tickets?

[Jesse Vincent]

RT automatically opens tickets when you start doing things
like adding new updates to them. (And yes, in the distant future, this 
should all be done with Scrips, rather than hard-coded)


On Fri, Jan 11, 2002 at 10:49:39AM -0500, Sheeri Kritzer wrote:
> Hey there, I'm running RT 2.0.9, and for some reason, after a ticket is 
> closed, sometimes RT_System opened it up.  A co-worker noticed it and 
> asked me why it happened, and I didn't know.  Then it happened to one of 
> my tickets.
> 
> anyone else had this function?  
> 
> -- 
> Sheeri Kritzer
> Systems Administrator
> University Systems Group
> Tufts University
> 617-627-3925
> sheeri.kritzer at tufts.edu
> 
> 
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