[rt-users] Request for advice RT-2.0.9/RT-2.0.11 (blank message bodies)

[Jesse Vincent]

Yes. It's a known bug. And there's even a provisional patch available.
(I need to clean the patch up a bit for 2.0.12

http://fsck.com/rt2/Ticket/Display.html?id=950

(Login as guest/guest)


On Fri, Jan 11, 2002 at 12:04:04PM -0800, Greg Dickerson wrote:
> Hi All,
> 
>                 I finally upgraded from RT 2.0.0 to RT 2.0.11 this week and really love the bug fixes/improvements. One issue has
> since come up that I'm not sure how to track down. After the upgrade I started getting customers complaining that messages were
> getting sent with no body? After testing this we did see the issues on intermittent tickets. To try and solve this I rolled back to
> 2.0.9 and did the following,
> 
> 1) Backed up DB (mysqldump -c -t -u*user* -p rt2 > rt2.sqldump)
> 
>             2) Dropped and recreated database (mysqladmin drop rt2 -p) (mysqladmin create rt2 -p)
> 
>                 3) Imported the new DB Schema (mysql -u*user* -p rt2 < rt-2-0.9/etc/schema.mysql)
> 
>             4) Imported the data (mysql -u *user* -p rt2  < rt2.sqldump)
> 
>             5) Ran make upgrade on rt-2.0.9
> 
> All tests seem to have worked. We tested the email and were seeing that all bodies were now getting sent. Since then we are still
> getting weird results, one out of every 20 or so tickets are getting sent without a body the user is only seeing the header and no
> content. The only system changes were to the DB schema and to RT.
> 
> 
> 
> Has anyone else seen this? I can provide more info on request as I'm stumped.
> 
> 
> 
> System Info
> 
>             RT-2.0.9
> 
>             MySQL 3.23.39
> 
>             SendMail 8.9.3
> 
>             Apache 1.3.20 / Mod_Perl 1.25 /Mod_SSL 2.8.4
> 
>             DB has ~18000 tickets
> 
> 
> 
> 
> 
> Thanks,
> 
> 
> 
> Greg
> 
> --------
> Greg Dickerson
> Support Manager
> O'Reilly & Associates, Inc.
> 1005 Gravenstein Highway North
> Sebastopol, CA  95472
> Phone:(707)827-7215
> 
> 
> 
> 
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> 

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