[rt-users] Help! Email Looping

[Chief Technology Officer-ISPKenya]

I have hundreds of emails being generated my a mail loop between the autoresponders for

a queue called 'support' and it's comment address 'support-comment'

The background, I used the web interface to create a ticket for informational purposes. Since it was informational only, I set the 'status' checklist to "resolved", and then created the ticket.

This seems to have triggered the mail loop, below is a small excerpt of the loop detail

Please help!


Thanks,

Brian

Sat Jan 12 00:41:31 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment at noc.ispkenya.com
       Queue: support
     Subject: [noc.ispkenya.com #1491] Kencell: IP address query
       Owner: brian
  Requestors: brian at nbi.ispkenya.com
      Status: resolved
 Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >
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Sat Jan 12 00:41:21 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment at noc.ispkenya.com
       Queue: support
     Subject: [noc.ispkenya.com #1491] Kencell: IP address query
       Owner: brian
  Requestors: brian at nbi.ispkenya.com
      Status: resolved
 Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >
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Sat Jan 12 00:41:11 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment at noc.ispkenya.com
       Queue: support
     Subject: [noc.ispkenya.com #1491] Kencell: IP address query
       Owner: brian
  Requestors: brian at nbi.ispkenya.com
      Status: resolved
 Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >
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