[rt-users] Preventing users from viewing other user info

[Jesse Vincent]

That sounds like a configuration or cookies problem to me.

On Mon, Jan 14, 2002 at 08:07:36AM -0600, Beachey, Kendric wrote:
> No, in fact, I haven't figured this one out yet.  I searched the manuals and
> the FAQs and found nothing helpful.  I searched the mailing list archives
> and found a similar question from Jared Greeno on 17 Aug 2001.  He didn't
> get an answer, either.
> 
> Jared, did you end up figuring this out?
> 
> Jesse, throw us a bone here--at least write in and tell us "I dunno, it
> works for me".  :-)  It seems that at least three users have run into this
> problem.
> 
> Oh yeah, since I didn't say it in my earlier mail:
> RT 2.0.11pre
> Red Hat 7.1
> MySQL 3.23.47
> (ummm...anything else you need to know?)
> 
> -----Original Message-----
> From: Paul Gallant [mailto:pgallant at hhnetwk.com]
> Sent: Friday, January 11, 2002 5:16 PM
> To: Beachey, Kendric
> Subject: Re: [rt-users] Preventing users from viewing other user info
> 
> 
> Kendric,
> 
> I saw your post to the rt-users group (attached below). 
> 
> I have the same problem with my RT system.  Did you ever figure out what the
> problem is?
> I didn't see any responses to your question, so I'm hoping you figured it
> out yourself.
> 
> pg
> pgallant at hhnetwk.com
> 
> ----- Original Message ----- 
> From: Beachey, Kendric 
> To: Rt-Users (E-mail) 
> Sent: Thursday, January 10, 2002 4:31 PM
> Subject: RE: [rt-users] Preventing users from viewing other user info
> 
> 
> Hmm, I just gave this a try: I grabbed my user called "mrtest" and set him
> up like this: 
> [x] Let this user access RT 
> [ ] Let this user be granted rights 
> Then I logged out, and logged back in as mrtest. 
> Sure enough, I'm looking at the SelfService interface (I assume that's what
> this is, anyway). 
> But clicking all the links just leaves me on the same page.  Even "logout"
> doesn't work.  I'll have to close my browser session and restart so I can
> login as myself again.
> Do I have something misconfigured somewhere?  In case it matters, mrtest
> does not have any open tickets, so nothing is showing up in his limited
> screen.
> 
> > -----Original Message----- 
> > From: Sean Hussey [mailto:sean at thirteen.net] 
> > Sent: Thursday, January 10, 2002 3:22 PM 
> > To: rt-users at lists.fsck.com 
> > Subject: Re: [rt-users] Preventing users from viewing other user info 
> > 
> > 
> > At that point, can they only then view tickets, or can they 
> > still comment, 
> > reply, etc? 
> > 
> > At 04:14 PM 1/10/2002 -0500, Jesse Vincent wrote: 
> > >Make them non-privileged users. This will force them to the 
> > "SelfService" UI 
> > >which will only let them see their own tickets. 
> > > 
> > >On Thu, Jan 10, 2002 at 02:34:03PM -0500, Sean Hussey wrote: 
> > > > Hi everyone, 
> > > > 
> > > > I'd like to use this system for my clients to login to 
> > and check out the 
> > > > status of certain projects, but I don't want them to be 
> > able to click the 
> > > > Configuration link and get information on my other 
> > clients through the 
> > > > Users menu.  Is there a way to disable that access? 
> > > > 
> > > > Thank you! 
> > > > 
> > > > Sean

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