[rt-users] Preventing users from viewing other user info

[Beachey, Kendric]

No, in fact, I haven't figured this one out yet.  I searched the manuals and
the FAQs and found nothing helpful.  I searched the mailing list archives
and found a similar question from Jared Greeno on 17 Aug 2001.  He didn't
get an answer, either.

Jared, did you end up figuring this out?

Jesse, throw us a bone here--at least write in and tell us "I dunno, it
works for me".  :-)  It seems that at least three users have run into this
problem.

Oh yeah, since I didn't say it in my earlier mail:
RT 2.0.11pre
Red Hat 7.1
MySQL 3.23.47
(ummm...anything else you need to know?)

-----Original Message-----
From: Paul Gallant [mailto:pgallant at hhnetwk.com]
Sent: Friday, January 11, 2002 5:16 PM
To: Beachey, Kendric
Subject: Re: [rt-users] Preventing users from viewing other user info


Kendric,

I saw your post to the rt-users group (attached below). 

I have the same problem with my RT system.  Did you ever figure out what the
problem is?
I didn't see any responses to your question, so I'm hoping you figured it
out yourself.

pg
pgallant at hhnetwk.com

----- Original Message ----- 
From: Beachey, Kendric 
To: Rt-Users (E-mail) 
Sent: Thursday, January 10, 2002 4:31 PM
Subject: RE: [rt-users] Preventing users from viewing other user info


Hmm, I just gave this a try: I grabbed my user called "mrtest" and set him
up like this: 
[x] Let this user access RT 
[ ] Let this user be granted rights 
Then I logged out, and logged back in as mrtest. 
Sure enough, I'm looking at the SelfService interface (I assume that's what
this is, anyway). 
But clicking all the links just leaves me on the same page.  Even "logout"
doesn't work.  I'll have to close my browser session and restart so I can
login as myself again.
Do I have something misconfigured somewhere?  In case it matters, mrtest
does not have any open tickets, so nothing is showing up in his limited
screen.

> -----Original Message----- 
> From: Sean Hussey [mailto:sean at thirteen.net] 
> Sent: Thursday, January 10, 2002 3:22 PM 
> To: rt-users at lists.fsck.com 
> Subject: Re: [rt-users] Preventing users from viewing other user info 
> 
> 
> At that point, can they only then view tickets, or can they 
> still comment, 
> reply, etc? 
> 
> At 04:14 PM 1/10/2002 -0500, Jesse Vincent wrote: 
> >Make them non-privileged users. This will force them to the 
> "SelfService" UI 
> >which will only let them see their own tickets. 
> > 
> >On Thu, Jan 10, 2002 at 02:34:03PM -0500, Sean Hussey wrote: 
> > > Hi everyone, 
> > > 
> > > I'd like to use this system for my clients to login to 
> and check out the 
> > > status of certain projects, but I don't want them to be 
> able to click the 
> > > Configuration link and get information on my other 
> clients through the 
> > > Users menu.  Is there a way to disable that access? 
> > > 
> > > Thank you! 
> > > 
> > > Sean
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