[rt-users] StockAnswers Addin, Abuse, and dead ticket purging.

[Rob Mitzel]

Hey gang,

Just a quick question...anyone ever used the contributed StockAnswers addin?
I was just setting it up, and it's quite neat (as to why I'll explain in a
sec), but I was curious...any way to insert a blank line in them?  I made up
some stock answers, and it seems to crap out as soon as it hits a blank
line. (Robert Spier?  You here?) :)

Also...anyone know what happened to the script that used to be in contrib
for purging dead tickets out of the db?  I used to have it on my
developmental RT system, but then I had to reformat it...

And the third thing.  One of the main reasons we use RT is because of our
abuse department, so I'm coming up with a whole howto for setting up RT for
abuse.  I'm coming up with default scrips, etc etc...so if you have anything
to contribute, let me know and I'll add it in.  I should have an alpha
version up in the next week or two.  (I'm also working on enduser
documentation for RT that I'll be contributing to the main RT project!)

Thanks!

-Rob.