[rt-users] Additional fields on tickets

[Michael D. Stackhouse]

We hope to use RT to assist in support of our software development
clients - both for development and for support ticket items.

There are a few fields that we would like to have on the ticket table.
Is there some kind of capability in RT that would allow us to have
additional fields?  If not, is there a way we can customize the table
without loosing our capability to continue receiving upgrades to RT?

Thanks!