[rt-users] Mail gateway problem

[Sean Hussey]

Hi everyone,

When sending mail to the correct address for rt, I get this error sent back:

    ----- The following addresses had permanent fatal errors -----
"|/web/mako/docs/rt2/bin/rt-mailgate --queue general --action correspond"
     (reason: 126)
     (expanded from: <support at mako-design.com>)

    ----- Transcript of session follows -----
sh: /web/mako/docs/rt2/bin/rt-mailgate: Permission denied
554 5.3.0 "|/web/mako/docs/rt2/bin/rt-mailgate --queue general --action 
correspond"... unknown mailer error 126

The permissions on the script in question are -rwxr-sr-x, so I don't see an 
issue there.  Any thoughts?  The admin says the script has been added to 
any smrsh configs that should allow sendmail to run it, but I still 
consider that a failure point.  Any thoughts?

Thanks very much!

Sean