[rt-users] Wierdness

[Jesse Vincent]

Try sendmailpipe, rather than sendmail. it's closer to the bare metal and
often more reliable.

	-j


On Wed, Jan 16, 2002 at 03:44:47PM +0000, Simon Woodward wrote:
> Hi All,
> 
> I've posted about this before, and didn't really get very far, however
> its still happening, so I thought I'd post again in the vain hope that
> someone somewhere has had similar problems, or may know where to look.
> 
> Very occasionally when people reply or correspond on a ticket, rt says
> its sent and logs it as such, however it never actually gets passed to
> the MTA, (in this case qmail), there is no log, no delivery attempt, no
> nothing ! In general, all works fine, it is just the odd one, and
> obviously these 'odd ones' are causing customers to rightly complain
> about their tickets not being answered.
> 
> I am using the latest (2.0.11) and have the following scrips on the
> queue.
> 
> OnCreate AutoreplyToRequestors with template 1st Line Autoreply 
> OnResolve NotifyRequestors with template 1st Line ticket resolution 
> OnCorrespond NotifyRequestors with template Correspondence
> 
> Also in config.pm:
> #Sendmail Configuration
> 
> # $MailCommand defines which method RT will use to try to send mail
> # We know that 'sendmail' works fairly well.
> # If 'sendmail' doesn't work well for you, try 'sendmailpipe'
> # But note that you have to configure $SendmailPath and add a -t
> # to $SendmailArguments
> 
> $MailCommand = 'sendmail';
> 
> # $SendmailArguments defines what flags to pass to $Sendmail
> # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand
> above.
> # If you picked 'sendmailpipe', you MUST add a -t flag to
> $SendmailArguments
> 
> # These options are good for most sendmail wrappers and workalikes
> $SendmailArguments="-oi";
> 
> Also all traces of standard sendmail have been removed from the system,
> the box has any sendmail binary as a symlink to /var/qmail/bin/sendmail.
> 
> This is very difficult to re-create, but it *does* happen ... can anyone
> please give me some pointers ... where to look, what to do 
> 
> In Short ... please ... HELP !!!! ;-)
> 
> Thanks,
> 
> Simon.
> 
> 
> 
> 
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> 

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