[rt-users] Permissions for replies and copy to requestor

[Peter E. Popovich]

> What I need: allow to anyone the permission to send e-mail to a ticket
> already created, and this new message will be added to the ticket (the
> normal behavior from 1.x).  How can I setup this "feature"? Now who is
> trying to send a reply is receiving "Permission Denied - Correspondence
> not recorded" bounce message.

It sounds like you want to grant Everyone the ReplyToTicket permission.


> What I need to confirm: When I'm replying from *outside* (not using RT web
> interface but an e-mail client), this reply will be sent also to
> requestor? Right now this reply is NOT being sent, and this is exactly the
> behavior I want (replies are not sent to requestor except if I choose it
> from web interface or include it with the other recipients in the e-mail).
> Is this the correct feature for 2.x or my installation is having some
> problems?

Do you have an "OnCorrespond NotifyAllWatchers with template Correspondence"
scrip?