[rt-users] Permissions for replies and copy to requestor

[Mat]

or a better option would be to grant "requestor" with ReplyToTicket ,
otherwise anyone could reply to that ticket.. I think.


> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Peter E. Popovich
> Sent: Thursday, 17 January 2002 9:04 AM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Permissions for replies and copy to requestor
>
>
> > What I need: allow to anyone the permission to send e-mail to a ticket
> > already created, and this new message will be added to the ticket (the
> > normal behavior from 1.x).  How can I setup this "feature"? Now who is
> > trying to send a reply is receiving "Permission Denied - Correspondence
> > not recorded" bounce message.
>
> It sounds like you want to grant Everyone the ReplyToTicket permission.
>
>
> > What I need to confirm: When I'm replying from *outside* (not
> using RT web
> > interface but an e-mail client), this reply will be sent also to
> > requestor? Right now this reply is NOT being sent, and this is
> exactly the
> > behavior I want (replies are not sent to requestor except if I choose it
> > from web interface or include it with the other recipients in
> the e-mail).
> > Is this the correct feature for 2.x or my installation is having some
> > problems?
>
> Do you have an "OnCorrespond NotifyAllWatchers with template
> Correspondence"
> scrip?
>
>
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