[rt-users] Additional fields in tickets table

[Matt Plec]

> There are a few fields that we would like to have on the ticket table.
> Is there some kind of capability in RT that would allow us to have
> additional fields?  If not, is there a way we can customize the table

If selections (multiple or single items for the field) are sufficient, you can add these
via keywords, which are documented near the end of the installation instructions
(http://www.helgrim.com/rtdocs/installation.html).