I tried adding a new subrouting to RT/Ticket.pm. We use Take, then Open very often, and I thought it would be nice to have a quick action for it. This is the code: sub TakeAndOpen { my $self = shift; my $ret = $self->Take(); $ret .= $self->Open(); return($ret); } Why isn't this working when I try to go to Ticket.html?id=42&Action=TakeAndOpen ? -- /Ian D ian at assv.net