[rt-users] How to assign the owner automatically?

[Daniel Svozil]

Hi,

this question has already been posted at least twice, but nobody 
answered it. Is it really nor resolvable?

The problem is how to to automatically assign a request as it comes in 
to a specific owner. There is no such an option in a queue setup. When 
the request comes in, it is assigned to nobody and m,ust be re-assigned 
manually.

Please, help, this feture is quite important for us.

Thanks

Dan


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Daniel Svozil
Support Manager, Systinet  (formerly Idoox)
http://www.systinet.com