[rt-users] How to assign the owner automatically?

[Travis Campbell]

On Fri, Jan 25, 2002 at 04:45:25PM +0100, Daniel Svozil wrote:
> Hi,
> 
> this question has already been posted at least twice, but nobody 
> answered it. Is it really nor resolvable?
> 
> The problem is how to to automatically assign a request as it comes in 
> to a specific owner. There is no such an option in a queue setup. When 
> the request comes in, it is assigned to nobody and m,ust be re-assigned 
> manually.

Have a look at the AutAssign scrip at:

	http://www.fsck.com/pub/rt/contrib/2.0/

This will randomly assign a ticket to one of the watchers of the queue. 

Is suspect it could be extended to do what you need.

Travis
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