[rt-users] Bounce messages create tickets

[Yan Fitterer]

Hi all,

Just encountered a bit of an annoying behaviour:

1) A user sends a new request
2) RT sends an auto-responder
3) Autoresponder bounces (mailbox full for ex.)
4) Autoresponder is seen as a new request
5) Postmaster of some remote gateway gets autoresponder on ticket creation

Has anybody had that problem before? If yes, is there a known fix?

Really what would be best to do, would be to identify "bounce" messages (the MAIL FROM in 
the eveloppe is blank in those), and treat them appropriately. 

Any other bright ideas on this one?

Thanks
Yan
-- 
Yan Fitterer
IT Manager, Royal Academy of Music
E-mail : y.fitterer at ram.ac.uk
Marylebone Rd, London, NW1 5HT
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364