[rt-users] Bounce messages create tickets

[matthew zeier]

I had this happen to me and within minutes had 50 new tickets.  My only fix
was change the rt incoming mail alias to myself for a bit.

Perhaps a throttle feature is needed?  More than x tickets in y seconds,
stop processing and email administrator ?

----- Original Message -----
From: "Yan Fitterer" <y.fitterer at ram.ac.uk>
To: <rt-users at lists.fsck.com>
Sent: Tuesday, January 29, 2002 1:44 AM
Subject: [rt-users] Bounce messages create tickets


> Hi all,
>
> Just encountered a bit of an annoying behaviour:
>
> 1) A user sends a new request
> 2) RT sends an auto-responder
> 3) Autoresponder bounces (mailbox full for ex.)
> 4) Autoresponder is seen as a new request
> 5) Postmaster of some remote gateway gets autoresponder on ticket creation
>
> Has anybody had that problem before? If yes, is there a known fix?
>
> Really what would be best to do, would be to identify "bounce" messages
(the MAIL FROM in
> the eveloppe is blank in those), and treat them appropriately.
>
> Any other bright ideas on this one?
>
> Thanks
> Yan
> --
> Yan Fitterer
> IT Manager, Royal Academy of Music
> E-mail : y.fitterer at ram.ac.uk
> Marylebone Rd, London, NW1 5HT
> Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
>
>
>
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