[rt-users] Bounce messages create tickets

[Vivek Khera]

>>>>> "YF" == Yan Fitterer <y.fitterer at ram.ac.uk> writes:

YF> 1) A user sends a new request
YF> 2) RT sends an auto-responder
YF> 3) Autoresponder bounces (mailbox full for ex.)
YF> 4) Autoresponder is seen as a new request
YF> 5) Postmaster of some remote gateway gets autoresponder on ticket creation

YF> Has anybody had that problem before? If yes, is there a known fix?

The envelope FROM address *should* be "nobody at your.domain" which
should go to /dev/null.  If it is that way, then the remote side is
*ucked up and sending bounces to the message header "From" address
rather than the SMTP envelope address, and is not properly
implementing SMTP.  There is no way you can work around all such
broken software out there.