[rt-users] Return or Reply address issues

[RT2 Troubles]

Thanks for the reply Bruce, though I think I may have confused the issue.

Here is my desired setup:

Someone mails RT for assistance
RT takes the mail and drops it in the correct queue
An RT user replies to the request for assistance.
The reply is mailed back to the person that requested assistance.
The person who requested assitance can simply reply to the message and it 
gets added to the current ticket or goes back into the queue.

It's the last step that won't work because they are replying to mail that is 
from "www-data at rt.foo.com". 

PS: I'm not allowed to tie my organization into anything so that's why it's 
all anonymous. 

On January 30, 2002 04:39 pm, you wrote:
> On Wed, 30 Jan 2002, RT2 Troubles wrote:
>
> ( you'know, a name would be nice. )
>
> > Oh man I'm sure this is a RTFM/PEBCAK error..
> >
> > When I reply to a mail-submitted ticket in RT the reply-to address is
> > "www-data at rt.foo.com" instead of "support at rt.foo.com".
> >
> > And yes I know www-data is the apache user in the httpd.conf .. Still
> > doesn't make sense why RT is using that vs. the address I specified for
> > the queue.
>
> MTA (sendmail most likely) problem.  See 'Trusted User' in MTA
> configuration, and add 'www-data' to it if required.