[rt-users] "Correspondence added" but no message content

Stephane Bortzmeyer bortzmeyer at nic.fr
Tue Jul 2 09:37:41 EDT 2002

On Fri, Jun 28, 2002 at 01:50:57PM +0200,
 Stephane Bortzmeyer <bortzmeyer at nic.fr> wrote 
 a message of 113 lines which said:

> I forward mails to RT, after changing the subject to add [Company
> #NN]. RT sends no error message, the rt.log.NNNN is empty, displaying
> the ticket shows the date, my name and "Correspondence added" but the
> text of the message is not here. Apparently, it depends on the content
> of the message.

Well, it is the first time I ask a question on that list and get no
reply :-{

The problem seems related, in a strange way, to composed characters
(like ç, à or é). Mails without such characters always get through
fine. Mails with such characters sometimes are recorded (so I assume
MIME headers, PostgreSQL's charset, etc, are OK) and sometimes not.

The problem is really annoying since there is no error messages at
all. The mail is simply lost :-(

I have similar RT installations where almost all of the messages are
in French and everything is fine. I fail to see what's special at this
particular non-working installation.

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