[rt-users] Resolve Ticket Template

Phil Homewood pdh at snapgear.com
Thu Jul 11 19:26:39 EDT 2002

Sean Lutner wrote:
> I've posted about this before, and I've been scouring the list archives
> to no avail. What I would like to do is edit and/or replace the Ticket
> Resolved template to include the original request. Some of my users have
> been complaining that they get a ticket resolution and become confused
> about which ticket the email is referring to. I've tried simple things
> such as adding {$Transaction->Content()} just to see what it would get
> me, but nothing came of that. Any help would be greatly appreciated.


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