[rt-users] Resolve Ticket Template

darren chamberlain darren at boston.com
Fri Jul 12 10:13:13 EDT 2002

* Sean Lutner <sean at techtarget.com> [2002-07-12 09:59]:
> I just tried starting the template with a blank line, with the second
> line being
> {$Ticket->Transactions->First->Content()}
> As soon as I changed the template to this, I stopped getting emails.
> Also, many of the other stock RT templates don't start with a blank
> line, and have code mixed with text on the same line.

Are you sure that you have Text::Template installed correctly?  Try
running rt-mailgate from the command line, something like:

  cat email-message | /path/to/rt-mailgate --whatever-options-you-need

And see what happens.


The smart way to keep people passive and obedient is to strictly limit
the spectrum of acceptable opinion, but allow very lively debate
within that spectrum.
    -- Noam Chomsky

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